Privacy policy

Last updated September 2026 · applies to erecpowero.com, the official ErecPower website

This policy explains what personal information the official ErecPower website collects, why we collect it, who it is shared with and what you can ask us to do with it. Questions go to [email protected].

1. Who we are

ErecPowero operates erecpowero.com, the official ErecPower website, from 31-00 47th Avenue, Suite 2100, Long Island City, NY 11101, United States. Returns are received at 28-07 Jackson Avenue, Floor 5, Long Island City, NY 11101, United States.

2. What we collect

Information you give us when you order — name, shipping address, email address and telephone number.
Payment information — handled by our payment processor through an encrypted checkout. Full card numbers are not stored on this website.
Information you send us — whatever you include in an email, a contact form or a phone call, including your order ID.
Technical information collected automatically — IP address, browser and device type, referring page and the pages you view here.

The contact forms on this website open your own email client; they do not transmit what you type to a server on this website before you press send in your mail program.

3. Why we use it

To take, process and deliver your order, and to send tracking information.
To answer questions, handle order changes and process refunds inside the 60-day window.
To meet legal, accounting and tax obligations.
To keep this website working, secure and free of fraudulent orders.
To understand, in aggregate, which pages are read and which are not.

4. Who we share it with

Only with the parties needed to fulfil your order and run this website: our fulfilment operation, our payment processor, shipping carriers, and our email and hosting providers. Each receives only what it needs. We may also disclose information where legally required, or where necessary to protect our rights, our customers or the public.

We do not sell your personal information.

5. Cookies and analytics

This website uses cookies and similar technologies to keep the site working correctly, remember choices such as a dismissed offer bar, and measure traffic in aggregate. Most browsers let you refuse or delete cookies in their settings.

6. How long we keep it

Order records are kept for as long as needed to service the order, honour the 60-day guarantee and meet accounting and tax requirements. Correspondence is kept for as long as it is useful for support. Technical logs are kept briefly and then discarded or aggregated.

7. Security

Checkout runs over an encrypted connection and card details are handled by the payment processor rather than stored here. No method of transmission or storage is perfectly secure and we do not claim otherwise. If you believe your information has been compromised, contact us immediately.

8. Your rights

Depending on where you live you may have the right to ask for a copy of the personal information we hold about you, to correct it, to ask us to delete it, or to object to certain uses. Residents of some United States states, including New York, have additional rights — including the right not to have personal information sold, which is straightforward here because we do not sell it.

To make a request, write to [email protected]. We may need to verify your identity before acting on a request, and we will not treat you differently for making one.

9. Children

This website and this product are intended for adults aged 18 and over. We do not knowingly collect personal information from children. If you believe a child has provided us with information, contact us and we will delete it.

10. Marketing email

If we send marketing email, every message carries an unsubscribe link and it will work. Transactional messages — order confirmations, tracking, refund correspondence — are not marketing and continue while your order is active.

11. Links to other websites

Some pages link to outside references such as the National Institutes of Health, NCCIH, MedlinePlus, PubMed and the FDA. Those sites have their own privacy policies and we are not responsible for how they handle your information.

12. Changes

If this policy changes, the updated version appears on this page and the date at the top moves forward.

Contact

Tracking and refunds: +1 (877) 257-0825 or [email protected] (7:00am–9:00pm ET, 7 days a week)
Website, corrections, privacy and legal notices: [email protected]
Office: 31-00 47th Avenue, Suite 2100, Long Island City, NY 11101, USA
Returns: 28-07 Jackson Avenue, Floor 5, Long Island City, NY 11101, USA